Terms and Conditions

Terms and Conditions

Effective Date: 19 April 2025

Between: GO2COACHHIRE LTD

Company No: 16396365

124-128 City Road, London, England, EC1V 2NX

and: You (the Customer)

1. Acceptance

By confirming a booking, you accept these Terms and Conditions and enter into a contract with GO2COACHHIRE LTD. Confirmation is sent via email.

2. Our Role and Relationship with Suppliers

• a. Booking Agent: GO2COACHHIRE LTD acts as an independent booking agent. We do not own, operate, or provide the vehicles or drivers for your journey.

• b. Supplier Provision: The transport service (the “Journey”) is fulfilled by independent third-party coach operators (“Operators”). When you confirm a booking with us, we are acting to arrange a contract for transport services between you and the assigned Operator.

• c. Our Responsibility: Our responsibility is limited to facilitating your booking, processing payments, and acting as a point of contact between you and the Operator. The provision of the vehicle, the conduct of the driver, and the execution of the journey are the sole responsibility of the Operator. While we take reasonable care in selecting reputable Operators, we are not liable for their acts or omissions.

3. Bookings

• Booking fees apply only to the vehicle and driver, unless stated otherwise in writing.

• Ensure all booking details are accurate. Report any errors within 1 day.

• Any information not included in the booking cannot be relied upon.

4. Amendments

• Changes must be requested within 1 day of booking confirmation.

• GO2COACHHIRE LTD will issue a new booking and any additional fees must be paid before it’s confirmed.

• Changes cannot be made through the operator directly.

• If changes can’t be accommodated, you may cancel the contract within 7 days.

• Reductions in service may not lead to a reduced cost. Cost adjustments depend on notice period (see Compensation Table).

5. Warranties

• Booking includes vehicle and operator only. Extras like tolls or tickets are not included.

• Journey times are estimates and not guaranteed.

• Seating is based on booking details, not vehicle capacity.

• Delays due to external factors (e.g., traffic, weather, breakdown) are possible.

• Vehicles may differ in appearance and amenities unless specified in your booking confirmation.

6. Payments

• A deposit is required to confirm your booking.

• Security deposits must be paid within 2 days of request.

• Full payment is due 14 days before travel or within 2 days of booking confirmation (unless credit terms apply).

• Unpaid fees are subject to:

  • 15% annual interest (daily)

  • £75 late payment fee

7. Journey Terms

• GO2COACHHIRE LTD may replace a vehicle with a similar one if needed.

• Route taken is at the operator’s discretion unless specified.

• Stops may occur for legal breaks or passenger requests.

• Items left behind are stored for 90 days; transport is at your expense.

• You may be refused travel or removed for unsafe, unlawful, or disruptive behavior, or if you appear intoxicated or ill.

8. Journey Limitations

• Journey times are not guaranteed.

• We are not liable for delays due to circumstances beyond our control.

• Journey disruption caused by your failure to disclose critical details is not our responsibility.

9. Delays and No-Shows

• Notify us of delays at least 15 minutes before departure.

• Delays over 30 minutes may result in cancellation if the driver’s schedule is affected.

• No-shows (arriving 15+ minutes late without contact) result in loss of booking fees.

10. Your Responsibilities

• Provide accurate details, including flight and pickup info.

• Arrive 15 minutes early with ID.

• No smoking onboard. Intoxication or unauthorized alcohol consumption is strictly prohibited.

• Respect the vehicle, operator, and others.

• Supervise luggage and ensure it is safe and appropriate for transport.

11. Alcohol Policy and Drinking Bond

• Statutory Prohibition for Football Matches: In accordance with UK law, it is strictly illegal to carry or consume alcohol on a coach or minibus traveling to or from designated sporting events, including association football matches. No exceptions will be made, and no Drinking Bond can be accepted for these journeys. Any breach of this law will result in the immediate termination of the journey and potential police involvement.

• For all other non-restricted journeys, the consumption of alcohol on board any vehicle is strictly prohibited unless pre-agreed in writing by GO2COACHHIRE LTD prior to the Journey Date.

• If alcohol consumption is legally permissible and pre-agreed, you must pay a refundable cleaning bond (the “Drinking Bond”) prior to travel.

• The Drinking Bond must be paid in full and cleared in our accounts before the journey commences.

• The Drinking Bond will be refunded after the journey, provided the vehicle is left in an acceptable condition without damage, spills, or excessive mess requiring deep cleaning.

• If the Operator determines that the vehicle requires specialized cleaning due to alcohol consumption, the costs will be deducted from the Drinking Bond. If the cleaning costs exceed the bond amount, you will be invoiced for the remaining balance.

• If alcohol is consumed on board without prior written agreement, it is considered a breach of these Terms. The Operator reserves the right to immediately refuse onward travel or terminate the journey, and you will be subject to cleaning and damage fees.

12. Animals and Children

• Declare assistance animals with appropriate certification.

• You must supply absorbent mats and ensure the animal is restrained.

• Declare any children needing car seats; GO2 COACH HIRE LTD does not supply baby seats.

13. Non-Disparagement

You must not:

• Damage the reputation of GO2 COACH HIRE LTD;

• Make or encourage negative public statements about us;

• This clause survives the end of the contract.

14. Liability

• Our total liability is limited to the value of your booking.

• These Terms do not override your rights under consumer law.

15. Risk and Indemnity

You must indemnify GO2COACHHIRE LTD against any claims, damages, or losses arising from:

• Your breach or misconduct;

• Your failure to disclose important booking info;

• Indemnity applies even if we breach the agreement unless gross negligence is proven.

16. Force Majeure

• Only GO2COACHHIRE LTD is excused from performance due to unforeseeable events (e.g., natural disaster, strikes).

17. Suspension

GO2COACHHIRE LTD may suspend all obligations immediately if you breach any of these Terms and Conditions.

18. Termination

• We may terminate if you breach these terms and don’t remedy the issue within 14 days, or in cases of serious or repeated breaches.

• You may terminate if we breach and don’t fix it within 14 days.

• Upon termination:

  • Deposits may be forfeited;

  • You must settle outstanding amounts immediately;

  • We may offset what you owe against amounts due.

19. Accrued Rights

Termination does not affect our right to enforce accrued rights, recover damages, or receive payments due.

20. Compensation

• Compensation is discretionary and not an admission of liability.

• Only the highest value issue may be compensated if multiple issues occur.

• See the Compensation Table for details on fees for cancellations, delays, no-shows, and other events.

Compensation Table

21. Complaints & Feedback

• Feedback is welcome anytime.

• Refund or compensation requests must:

  • Be in writing within 30 days of your journey;

  • Include supporting evidence (e.g., photos, reports);

  • Be supported with further info if requested;

• GO2COACHHIRE LTD will respond within 14 days based on fairness.

• Chargebacks via card or bank are not permitted if a dispute arises.

22. Cancellation Fee

• You may cancel with the following fees:

  • 21+ days: 25%

  • 14+ days: 50%

  • 7+ days: 75%

  • Less than 7 days: 100%

• Any third-party cancellation costs are also payable by you.

• Processing and card fees are non-refundable.

23. Privacy and Data Protection

You agree that GO2COACHHIRE LTD will collect, store, use, and share your personal information as outlined in our Privacy Policy.

24. Warranties

Each party confirms that:

• They have the legal authority to enter into this agreement.

• They have had the chance to get legal or professional advice before agreeing.

• They’ve had the opportunity to negotiate the terms.

• They believe the terms are fair.

• They’ve entered into this agreement voluntarily.

• These terms are binding on them.

25. Remedies

You understand that:

• Money alone may not be a sufficient remedy if certain terms are broken.

• GO2COACHHIRE LTD may seek court orders (such as injunctions) to stop or prevent a breach of those clauses.

• Other remedies such as specific performance, compensation, or any other legal or equitable relief may also be pursued.

26. Intellectual Property

All content on the GO2COACHHIRE LTD website—including text, graphics, logos, images, audio, downloads, and software—is owned by us or our partners and is protected by UK and international copyright and intellectual property laws.

You may not use, copy, modify, or distribute this content without written permission. Our brand name, logos, and marks are protected trademarks and may not be used without permission. All rights are reserved unless clearly granted.

27. General Provisions

• a. Independent Contractor: GO2 COACH HIRE LTD acts as an independent contractor. This agreement does not create a partnership, employment, or fiduciary relationship between us.

• b. Entire Agreement: This agreement replaces any previous agreements or understandings between you and us.

• c. Counterparts: These terms may be signed in parts (counterparts), which together will form one agreement.

• d. Changes: No changes are valid unless they are in writing and signed by both parties.

• e. Severability: If any part of this agreement is found to be invalid or unenforceable, that part will be removed and the rest will continue to apply.

• f. No Waiver: If either party doesn’t enforce a term, it doesn’t mean they waive their right to enforce it later. Any waiver must be in writing.

• g. Jurisdiction: These terms are governed by the laws of England and Wales. Disputes will be handled by the courts of England and Wales.

• h. Costs: Each party covers its own costs related to preparing and signing this agreement.

28. Notices

All notices must be in writing and can be:

• Delivered in person

• Posted (deemed received after 4 days)

• Emailed (deemed received when it reaches the recipient’s system)

29. Legal Documents

Court or legal documents can be served by:

• Personal delivery

• Posting to the address listed in these terms

• Delivery to the listed address

These notice and legal document clauses remain valid even after the agreement ends.

30. Definitions

• Booking: A reservation you’ve made with GO2 COACH HIRE LTD.

• Booking Confirmation Date: When we confirm your booking.

• Booking Fees: The amount you pay for your booking.

• Claim: Any form of legal action, liability, or demand.

• Consequential Loss: Includes lost profits, lost business, lost data, etc.

• Deposit: 10% of the booking fee.

• Drinking Bond: A refundable pre-payment required when alcohol consumption is approved, used to cover potential cleaning or damage costs.

• Force Majeure: Events beyond our control, like natural disasters or government action.

• Invoice: A tax invoice for your booking.

• Journey: The specific trip booked.

• Journey Date: The start date of the journey.

• Loss: Any kind of financial or legal damage, including Consequential Loss.

• Operator: The coach operator we assign to your booking.

• Parties: GO2 COACH HIRE LTD and You.

• Privacy Policy: Our privacy policy at go2coachhire.co.uk/privacy.

• Related Corporation: A legally related company.

• Security Deposit: A refundable amount depending on how the vehicle is treated.

• Business Day: Monday to Friday, excluding public holidays in England and Wales.

• Termination Date: The date this agreement ends, either by us or by you.

• Vehicle: The coach or minibus used for your journey.

31. Interpretation

Unless the context suggests otherwise:

• Singular words include plural and vice versa.

• References to people include companies and government bodies.

• Dates and times follow GMT/BST.

• Any reference to law includes updates and replacements of that law.

• If a term is defined, similar words have similar meanings.

• “Pounds” or “£” means UK currency.

• A “covenant not to do” something includes a duty to prevent it from happening.